AmericanAirlines Arena is located at:
601 Biscayne Boulevard
Miami, FL 33132
(786) 777-1000
Click here for directions & parking information

Key Contact Information
General Information: (786) 777-1000
Ticket Information: (786) 777-1250

Individual and Advance Ticket Sales
Tickets can be purchased at the AmericanAirlines Arena Ticket Office Window, located on the north side of the Arena near Gate 3.

Box office Hours: 10am – 4pm Monday – Friday & (4) hours prior to show time on event days.  (Times may vary)

Tickets also can be purchased online or by phone through Ticketmaster:
• National Ticket Sales – (800) 745-3000
• Ticketmaster Express – (866) 448-7849
(automated phone line)
• Ticketmaster Customer Service – (800) 653-8000

Group Sales Opportunities for Family Shows and Events
Basit Hasan: bhasan@heat.com or (786) 777-4FUN (4386)

Miami HEAT Ticket Information
Season Tickets & Partial Plans – (786) 777-HOOP
Group Tickets  - (786) 777-DUNK
Premium Seats (Courtside/Flagship/Suites/Loges) –
(786) 777-4320

Arena Booking Information
Public Concerts, Family Shows,
Sporting Events & Shows
Jarred Diamond at jdiamond@heat.com or (786) 777-1467

Media Contact & Credential Requests for Concerts,
Family Shows and Sporting Events
Liz Roca at eroca@heat.com or (786) 777-1123

Party Suite Rentals & VIP Experiences for
Concerts & Events
Jennifer Strum at jstrum@heat.com or (786) 777-4211

Special Events, Private Concerts, Galas,
Meetings on Non-Event Day Bookings
Jennifer Strum at jstrum@heat.com or (786) 777-4211

Photo Shoots & Commercials at the AmericanAirlines Arena
Jennifer Strum at jstrum@heat.com or (786) 777-4211

Guest Services Contact Information 
Tequicha Coles at guestservices@heat.com or
(786) 777-1119
Stacey C. McCoy at guestservices@heat.com or
(786) 777-1139

Web Links
To learn more about the Miami HEAT, HEAT merchandise and event tickets, click on the links below:
www.heat.com
www.miamihoopsgear.com
www.ticketmaster.com